Refund Policy

At Outnax, we want you to be completely satisfied with our services. This Refund Policy outlines the terms and conditions for refunds.

Free Trial

We offer a free trial period for new users to evaluate our platform. During the trial period, you have full access to all features without any payment obligation.

Subscription Refunds

For monthly subscriptions, you may request a full refund within the first 14 days of your initial subscription. For annual subscriptions, you may request a prorated refund within the first 30 days.

Eligibility Criteria

To be eligible for a refund:

• The request must be made within the refund period
• You must not have violated our Terms of Service
• The account must not have been suspended for misuse

How to Request a Refund

To request a refund, please contact our support team at billing@outnax.com with:

• Your account email address
• Order/subscription ID
• Reason for the refund request

Processing Time

Refund requests are typically processed within 5-10 business days. Once approved, the refund will be credited to your original payment method within 7-14 business days, depending on your bank or payment provider.

Non-Refundable Items

The following are not eligible for refunds:

• Custom development or implementation services
• Training and consulting services already delivered
• Third-party services or integrations

Contact Us

If you have any questions about our Refund Policy, please contact us at billing@outnax.com.